IT Support Technician II: Endpoint & Network Expert

Yale University; New Haven (CT); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Benefits package

On-site work environment

Job summary

Yale University in New Haven seeks an IT Support Technician 2 to provide end-user support, training, and desktop/network services. You will focus on endpoint devices, connectivity, and office equipment, delivering high-quality customer service and problem-solving.

The role requires strong Mac and Windows proficiency, ITIL awareness, and the ability to work independently and with teams. On-site work and ongoing professional growth are offered.

Qualifications

• Exceptional customer service with ability to explain technical info clearly to diverse audiences.
• Advanced proficiency with Mac OS and Windows OS; troubleshoot hardware and software issues.
• Strong troubleshooting, critical thinking, and problem-solving; apply independent judgment.
• Excellent communication and interpersonal skills; work independently and in a team.

Responsibilities

• Manages a department's complete desktop computing environment.
• Maintains active directory sites and group policy needs.
• Keeps software up-to-date with proactive site visits and inventory.
• Maintains hardware and peripherals; coordinates replacements and vendor interactions.
• Installs and coordinates repairs for computing devices on desk and networked devices.
• Responds to emergency and routine calls for email, scheduling, and backup systems.
• Trains users on desktop equipment; supports clients in using their tools.
• Works to integrate network and software products smoothly.
• Suggests and implements work-group computing solutions for client needs.
• Trains other support technicians and documents technical projects.

Skills

Customer service

Mac OS

Windows OS

Troubleshooting

Communication

Education

Associates degree

Bachelor's degree

High school diploma

Tools

Ticketing systems

Microsoft 365 applications

ITIL knowledge

CompTIA A+ certification

Job description

Yale University in New Haven seeks an IT Support Technician 2 to provide end-user support, training, and desktop/network services. You will focus on endpoint devices, connectivity, and office equipment, delivering high-quality customer service and problem-solving.

The role requires strong Mac and Windows proficiency, ITIL awareness, and the ability to work independently and with teams. On-site work and ongoing professional growth are offered.