3rd Shift Desktop Engineer — Newark IT Support Pro

STI; Newark (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

STI is seeking a qualified Desktop Engineer for the 3rd shift of our 24x7 Team in Newark, NJ. The ideal candidate will have experience troubleshooting various computer issues and provide support to customers via phone, email, and remote access tools.

This role involves managing Windows Active Directory, collaborating on IT projects, and maintaining asset-management records. Applicants should possess a college degree and several years of experience in end-user support, along with strong communication skills.

Qualifications

• Experience troubleshooting network issues in enterprise setups.
• Ability to manage Windows Active Directory and Exchange.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot Desktop LAN, server, wifi and connectivity issues.
• Utilize ticketing system to manage support efforts.
• Collaborate with IT employees on system maintenance.

Skills

Troubleshooting computer issues

Customer service skills

Windows Active Directory

Office 365

Networking concepts

Education

College degree

4-6 years experience in end-user support

Tools

IVR systems

Airwatch

Job description

STI is seeking a qualified Desktop Engineer for the 3rd shift of our 24x7 Team in Newark, NJ. The ideal candidate will have experience troubleshooting various computer issues and provide support to customers via phone, email, and remote access tools.

This role involves managing Windows Active Directory, collaborating on IT projects, and maintaining asset-management records. Applicants should possess a college degree and several years of experience in end-user support, along with strong communication skills.