Desktop Support Technician - 2nd Shift - LOCAL to New Jersey is required

RICEFW Technologies Inc; Newark (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

RICEFW Technologies Inc in Newark, NJ is seeking a qualified Desktop Engineer for the 2nd shift on our 24x7 team. This fully onsite role provides level 1 and 2 support for users, troubleshoots hardware and software problems, and resolves issues by phone, email, and remote access tools.

The ideal candidate has 4-6 years of experience, strong knowledge of Active Directory and Exchange, and the ability to work Saturdays.

Qualifications

• College degree and/or 4-6 years' experience.
• Experience with Windows Active Directory and Exchange.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.

Responsibilities

• Troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Skills

Desktop troubleshooting

Remote access tools

Active Directory

Exchange

Office 365

Printer systems

Networking concepts

DHCP/DNS

Scripting language

Airwatch

Education

College degree

Tools

Airwatch

Job description

We are looking for a qualified Desktop Engineer for the 2ndd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for out 2nd shift, /7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

Install hardware and software on workstations.

Set up and maintain network and telecommunications systems.

Troubleshoot LAN, server, wi-fi and connectivity issues.

Utilize ticketing system, when necessary.

Manage Windows Active Directory and Exchange.

Re-image computers, perform data migrations and restorations.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other SLA employees on interdepartmental projects.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

College degree and/or 4-6 years' experience.

Ability to help employees solve hardware and software problems.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

Strong customer service and communication skills.

Experience with a scripting language preferred.

Must be able to work on Saturdays and certain Holidays.

Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

MDM experience, specifically Airwatch, is a plus.

Required/Desired Skills

SkillRequired /DesiredAmountof Experience

Install hardware and software on workstations.

Required

5

Years

Set up and maintain network and telecommunications systems.

Required

5

Years

Manage Windows Active Directory and Exchange.