HCS Desktop Support Specialist - Morrisville, NC

UNC Health Care; Morrisville (NC); On-site; USD 30,000 - 43,000; Full time

Job summary

UNC Health in Morrisville, NC is seeking a desktop support specialist to install, configure, manage, and support desktops, portable computers, and related peripherals across a multi-platform network.

Responsibilities include providing end-user problem resolution, ensuring security, and assisting with asset management and mainframe application options. The role is onsite and full-time with standard 40 hours per week.

Qualifications

• Associate's degree in Computer Science, Information Systems Management or related field (or equivalent).
• No licensure or certification required.
• Two years of relevant experience if only a high school diploma or GED.

Responsibilities

• Assist in ensuring network security by enforcing passwords and antivirus software.
• Manage desktop peripheral inventory and assist with asset management.
• Evaluate products for compatibility and ease of use including mainframe application options.
• Perform installation and configuration of hardware and software applications.
• Provide technical support and incident resolution; train users on system operation; perform desktop moves as needed.

Skills

Clear communication

Team collaboration

Multitasking

Customer focus

Education

Associate's degree in CS/IS or related field

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: Responsible for the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network. Ensures end-users' productivity by providing problem solution. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.

This position will work onsite in Morrisville, NC.

Responsibilities

• Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
• Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
• Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
• Performs installation and configuration of hardware and software applications.
• Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

Other Information

Education Requirements:

• Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• If an Associate's degree: No prior experience required.
• If a High School diploma or GED: Two (2) years of relevant experience.

Knowledge/Skills/and Abilities Requirements:

• Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD End User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$21.62 - $31.07 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.