Onsite Desktop & A/V Support Specialist

Kelly; San Diego (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Kelly is seeking a customer-focused Desktop Analyst to provide Tier 1 desktop and end-user support in an onsite environment in San Diego. The role involves troubleshooting Windows and macOS, supporting Microsoft 365, managing IT tickets, and providing on-site A/V support for hybrid meetings and events.

The ideal candidate will work closely with end users and IT teams, maintain documentation, and participate in after-hours meetings as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–2 years in desktop support; 3 years preferred.
• Hands-on experience with Windows and macOS.
• Experience supporting hybrid meetings and A/V equipment.
• Strong documentation and communication skills.

Responsibilities

• Provide Tier 1 desktop, help desk, and end-user support.
• Troubleshoot hardware, software, OS, peripherals, and basic networking.
• Support Windows and macOS, Microsoft 365, Zoom, and Adobe Acrobat.
• Manage IT service tickets with triage and resolution.
• Assist with user accounts and permissions.
• Provide A/V support for hybrid meetings and conference rooms.
• Maintain accurate technical documentation and procedures.
• Communicate effectively with users and technical teams.
• Occasional evening and weekend support for meetings/events.

Skills

Desktop support

Windows

macOS

Microsoft 365

A/V support

Ticketing systems

On-site support

Communication skills

Education

Bachelor's degree

Tools

Zoom

Adobe Acrobat

IT ticketing systems

Job description

Kelly is seeking a customer-focused Desktop Analyst to provide Tier 1 desktop and end-user support in an onsite environment in San Diego. The role involves troubleshooting Windows and macOS, supporting Microsoft 365, managing IT tickets, and providing on-site A/V support for hybrid meetings and events.

The ideal candidate will work closely with end users and IT teams, maintain documentation, and participate in after-hours meetings as needed.