1st Line Desktop Support Analyst – Windows & Office 365

StepStone Group; San Diego (CA); On-site; USD 54,000 - 59,000; Full time

Job summary

StepStone Group is seeking an IT Desktop Support professional in San Diego to provide frontline technical assistance to users, triage incidents, and document solutions for ongoing improvement. The role supports PCs, laptops, printers, mobile devices, and business applications while contributing to IT projects within a security-conscious environment.

Ideal candidates have 1–3 years in technical support, a 4-year degree, and familiarity with Windows 11, Office 365, Active Directory, Exchange, and

Qualifications

• Strong customer service and communication skills.
• Ability to communicate technical details to non-technical users.
• Ability to prioritize work load effectively.

Responsibilities

• Act as an initial point of contact for technical support requests by phone, email, and in person.
• Act as local IT point of contact for local office based issues.
• Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications.
• Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base.
• Understanding of basic networking and system administration.
• Contribute to IT projects.
• Resolve technical issues, identify and document persistent problems.
• Ensure a positive user experience through timely and professional service.

Skills

Strong customer service

Communication

Prioritization

Independent work

Troubleshooting

Attention to detail

Education

4 year college degree

ITIL Framework exposure

Tools

Windows 11

Office 365

Copilot

Active Directory

Exchange

Windows Server

Entra ID

ServiceNow

Crestron AV

Networking basics

Job description

StepStone Group is seeking an IT Desktop Support professional in San Diego to provide frontline technical assistance to users, triage incidents, and document solutions for ongoing improvement. The role supports PCs, laptops, printers, mobile devices, and business applications while contributing to IT projects within a security-conscious environment.

Ideal candidates have 1–3 years in technical support, a 4-year degree, and familiarity with Windows 11, Office 365, Active Directory, Exchange, and