Deskside Technician II

Stefanini; New York (NY); Híbrido; USD 36 000 - 47 000; Tempo integral

Resumo da oferta

Smartsearchonline is seeking a Deskside Technician II in New York, NY. You will troubleshoot and repair hardware, perform break/fix replacements, and handle preventative maintenance for end-user devices. The role requires strong ServiceNow usage, ticket follow-up, and collaboration with Level 2/3 staff to resolve issues onsite.

The position is full-time, onsite, with travel to local sites as needed. Candidates should have 3 years of relevant experience and excellent communication skills, both

Qualificações

• 3 years of relevant industry experience.
• Ability to travel locally and in-state to support other sites.
• Valid driver's license and proof of auto insurance, if travel is required.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.

Responsabilidades

• Troubleshooting and repairing hardware issues.
• Urgent break/fix replacements in accordance with Knowledge Base Articles and work instructions.
• Preventative maintenance.
• Troubleshooting HW issues on end user devices.
• Proper utilization of ServiceNow.
• ServiceNow queue management and Ticket follow-up.
• Escalating Tickets that cannot be resolved.
• Support high-touch user experiences.
• Maintain site hardware asset inventory.
• Conduct spare part and loaner pool management.
• Engage OEM for warranty repairs and follow up on status.
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 staff.

Conhecimentos

Teamwork

Technical communication

Self-motivation

Customer service

Travel flexibility

Ferramentas

ServiceNow

Descrição da oferta de emprego

Job Details

Deskside Technician II

Location: New York,NY

Posted:10/8/2026

Job Description

Job ID#: 65135

Job Category: Deskside Technician II

Position Type: Full Time

Duration: Full time

Remaining Positions: 1

What will you do?

• Troubleshooting and repairing hardware issues;
• Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
• Preventative maintenance (e.g., lifecycle);
• Troubleshooting HW issues on end user devices;
• Proper utilization of ServiceNow;
• ServiceNow queue management and Ticket follow-up;
• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
• Critical project support that involves hardware and/or high-touch user experience;
• Perform comprehensive site hardware asset inventory;
• Maintain consumable device inventory count;
• Conduct spare part and loaner pool management;
• Support IMACR/D requests;
• Engage OEM for warranty repairs and follow up on status;
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

Job Requirements Details:

• 3 years of relevant industry experience.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.

#LI-BH1 #LI-ONSITE

Pay Range: $ 30.00

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