On-Site Hardware Technician II – Troubleshooting & IMACR

Stefanini North America and APAC; New York (NY); Presencial; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

Stefanini North America and APAC is seeking a hardware desktop support technician in New York to troubleshoot and repair hardware issues, perform urgent break/fix replacements, and conduct preventative maintenance on end-user devices.

You will use ServiceNow for ticketing, manage queues, escalate when needed, and coordinate with OEMs for warranty repairs, while onsite support across sites and possible local travel.

Qualificações

• 3 years of relevant industry experience.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.

Responsabilidades

• Troubleshooting and repairing hardware issues.
• Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions.
• Preventative maintenance (e.g., lifecycle).
• Troubleshooting HW issues on end user devices.
• Proper utilization of ServiceNow.
• ServiceNow queue management and Ticket follow-up.
• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party.
• Critical project support that involves hardware and/or high-touch user experience.
• Perform comprehensive site hardware asset inventory.
• Maintain consumable device inventory count.
• Conduct spare part and loaner pool management.
• Support IMACR/D requests.
• Engage OEM for warranty repairs and follow up on status.
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

Conhecimentos

Industry experience

Teamwork

Technical communication

Independent work

Ferramentas

ServiceNow

Descrição da oferta de emprego

Stefanini North America and APAC is seeking a hardware desktop support technician in New York to troubleshoot and repair hardware issues, perform urgent break/fix replacements, and conduct preventative maintenance on end-user devices.

You will use ServiceNow for ticketing, manage queues, escalate when needed, and coordinate with OEMs for warranty repairs, while onsite support across sites and possible local travel.