Onsite Deskside Support Engineer (L1/L2) – VIP Tech

Sharp Brains; South Carolina; On-site; USD 24,000 - 41,000; Full time

Job summary

Sharp Brains in South Carolina is seeking an Onsite Deskside Support Engineer (L1/L2) to provide hands-on technical assistance for end-user devices and infrastructure in a corporate setting.

You will resolve hardware, software, and connectivity issues, manage IMAC activities, and handle asset management using SCCM, Intune, and ServiceNow. Strong communication and onsite professionalism are essential.

Qualifications

• Experience in L1/L2 deskside or desktop support.
• Strong troubleshooting for Windows OS, hardware, software, and network connectivity.
• Familiarity with SCCM, Intune, ServiceNow, and Active Directory.
• Knowledge of ITIL practices in corporate IT environments.
• Good communication, problem-solving, and customer service skills.
• Ability to work onsite and support end users professionally.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix for end-user devices.
• Manage desktop device lifecycle: configuration, patching, imaging, hardware replacements.
• Use SCCM, Intune, and ServiceNow for asset management and ticket resolution.
• Perform approved software installations, updates, and security patching.
• Provide remote and onsite support for Office, Outlook, VPN, and other apps.
• Support printers, scanners, peripherals, and mobile devices.
• Assist with Active Directory tasks and basic user account management.
• Maintain technical documentation, incident records, and hardware inventory.
• Follow ITIL practices for incident, problem, and service requests.

Skills

Deskside support

Windows troubleshooting

SCCM

Intune

ServiceNow

Active Directory

ITIL

Customer service

Onsite support

Job description

Sharp Brains in South Carolina is seeking an Onsite Deskside Support Engineer (L1/L2) to provide hands-on technical assistance for end-user devices and infrastructure in a corporate setting.

You will resolve hardware, software, and connectivity issues, manage IMAC activities, and handle asset management using SCCM, Intune, and ServiceNow. Strong communication and onsite professionalism are essential.