Onsite DC: Teams Voice & Avaya UC Engineer

National Capitol Contracting LLC; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

National Capitol Contracting LLC is seeking an onsite Telecom Engineer/Analyst in Washington, DC to support and optimize an enterprise unified communications environment. The role centers on Microsoft Teams Voice and Direct Routing, while also supporting Avaya telephony platforms and legacy voice services.

The ideal candidate will have extensive hands-on experience with Microsoft Teams Voice, Avaya systems, and troubleshooting complex enterprise voice issues.

Qualifications

• 8+ years of hands-on Avaya experience in an enterprise telecommunications environment.
• Extensive hands-on experience with Microsoft Teams Voice, Teams Phone, and Direct Routing.
• Experience configuring Teams dial plans, voice policies, auto attendants, call queues, and call routing.
• Experience providing Tier 2 or Tier 3 support for enterprise VoIP or unified communications environments.

Responsibilities

• Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, Avaya telephony, and enterprise unified communications services.
• Design, configure, and maintain Teams Voice solutions, including dial plans, voice policies, auto attendants, call queues, and call-routing configurations.
• Troubleshoot call-quality, call-routing, carrier-connectivity, and voice-service issues; perform root-cause analysis and implement corrective actions.
• Administer Avaya Communication Manager, System Manager, Session Manager, AVP, AES, WFO, and CDR solutions.
• Manage supporting virtual servers, VMware ESXi hosts, and Windows and Linux server environments.
• Support legacy telecommunications services, including analog and digital lines, PSTN connectivity, and voice trunks.
• Collaborate with telecommunications carriers, Microsoft, and third-party vendors to maintain service availability and performance.
• Monitor system health and performance indicators to identify service degradation, operational gaps, vulnerabilities, and infrastructure risks.
• Perform system maintenance, configuration changes, upgrades, testing, vulnerability remediation, and platform enhancements.
• Maintain technical documentation, system configuration records, and troubleshooting procedures.
• Participate in shift work and after-hours call-in support as needed to meet customer SLAs in a 24/7/365 environment.
• Ability to obtain and maintain a Public Trust clearance (must be able to pass a Credit Check and Criminal Background Check).

Skills

Microsoft Teams Voice

Direct Routing

Avaya telephony

VoIP troubleshooting

VMware ESXi

Windows Server

Linux server

Tier 2/3 Support

Call routing

Tools

Avaya Communication Manager

Avaya System Manager

Session Manager

AVP

AES

WFO

CDR

VMware ESXi

Windows Server

Linux

Job description

National Capitol Contracting LLC is seeking an onsite Telecom Engineer/Analyst in Washington, DC to support and optimize an enterprise unified communications environment. The role centers on Microsoft Teams Voice and Direct Routing, while also supporting Avaya telephony platforms and legacy voice services.

The ideal candidate will have extensive hands-on experience with Microsoft Teams Voice, Avaya systems, and troubleshooting complex enterprise voice issues.