Cisco UC Engineer – Onsite DC (VoIP)

TEKsystems; Seal Beach (CA); On-site; USD 190,000 - 220,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Professional development

Job summary

TEKsystems is seeking a Cisco Call Manager Engineer for a permanent onsite role based in Seal Beach, CA. The engineer will design, implement and maintain Cisco Unified Communications systems, including VoIP, video, and mobility solutions, with an active TS/SCI clearance.

Travel or multi-site deployment experience is a plus. The position requires 5+ years of experience and the ability to work onsite in Seal Beach, Washington DC, or Satellite Beach, CA.

Qualifications

• 5+ years' experience in monitoring and administering Cisco Telecommunication systems.
• Active TS/SCI security clearance.
• Able to work fully onsite at Washington DC, Seal Beach, CA, or Satellite Beach, CA.
• Ability to create, analyze, and troubleshoot call flows and call detail records.
• Design and deploy solutions for multi-site environments using Cisco technologies.
• Strong problem-solving skills and quick resolution of customer issues.

Responsibilities

• Network Design and Implementation: Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP.
• Deployment and Troubleshooting: Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions.
• Software Upgrades: Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments.
• Technical Assistance: Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail.
• Coordination: Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations.
• Session Management: Identify, plan, and execute session management strategies to increase efficiency.
• Remote Monitoring: Experience in remote monitoring and management of enterprise IPT environments is an added advantage.
• Customer Support: Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently.

Skills

VoIP

Cisco Call Manager

Unified Communications

ts/sci

UC

Job description

TEKsystems is seeking a Cisco Call Manager Engineer for a permanent onsite role based in Seal Beach, CA. The engineer will design, implement and maintain Cisco Unified Communications systems, including VoIP, video, and mobility solutions, with an active TS/SCI clearance.

Travel or multi-site deployment experience is a plus. The position requires 5+ years of experience and the ability to work onsite in Seal Beach, Washington DC, or Satellite Beach, CA.