Onsite Data Center Technician II - Day/Swing, On-Call

Milestone Technologies, Inc.; Santa Clara (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Data Center Technician II to support daily operations at a customer site in Santa Clara, CA. You will perform hands-on compute and network hardware tasks, participate in on-call rotation, and ensure accurate asset records and incident response in a dynamic data center environment.

The role emphasizes on-site work, structured cabling, and collaboration with ITSM processes, with day and swing shifts available to accommodate on-call needs.

Qualifications

• Minimum 2 years of hands-on data center experience.
• Experience with rack and stack, hardware maintenance, and structured cabling.
• Strong troubleshooting for enterprise compute and network hardware.
• Knowledge of Apple Silicon hardware and macOS fundamentals.
• Familiarity with enterprise networking equipment and basic network concepts.
• Experience using ticketing, ITSM, and asset management systems.
• Strong communication, organization, and documentation skills.
• Ability to work onsite and perform physical data center tasks.

Responsibilities

• Install, maintain, troubleshoot, and replace compute and network hardware.
• Perform hardware break-fix, diagnostics, and component replacement.
• Support rack and stack deployments, equipment installs, decommissions, and refreshes.
• Handle structured cabling, cable testing, and Layer 1 network troubleshooting.
• Assist with basic device provisioning and CLI troubleshooting.
• Monitor and respond to incidents, alerts, and service requests.
• Document work in ticketing, asset, and change management systems.
• Maintain accurate inventory, asset records, and chain-of-custody logs.
• Support shipping/receiving, RMAs, audits, and equipment lifecycle tasks.
• Follow SOPs, safety/security policies, and change management procedures.
• Participate in an on-call rotation and respond to urgent onsite needs as required.

Skills

Data center experience

Rack and stack

Hardware maintenance

Structured cabling

Troubleshooting

Apple Silicon

macOS fundamentals

Networking hardware

ITSM / Asset management

Communication & documentation

On-site work

Tools

Ticketing software

Asset management software

Change management tools

Job description

Milestone Technologies, Inc. is seeking a Data Center Technician II to support daily operations at a customer site in Santa Clara, CA. You will perform hands-on compute and network hardware tasks, participate in on-call rotation, and ensure accurate asset records and incident response in a dynamic data center environment.

The role emphasizes on-site work, structured cabling, and collaboration with ITSM processes, with day and swing shifts available to accommodate on-call needs.