Data Center Technician L2 (Swing Shift)

Milestone-Technologie; Santa Clara (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Milestone Technologies, Inc. in Santa Clara, CA is seeking a Data Center Technician II to support swing shift operations in Data Center Operations. The role is onsite with no remote work.

You will install and maintain Apple Silicon compute hardware (Mac Mini, Mac Studio) and related networking gear, perform rack-and-stack tasks, and ensure uptime. On-call rotations and cross-functional collaboration are required.

Qualifications

• Experience in data center environments with hardware troubleshooting.
• Familiarity with Apple Silicon-based systems (Mac Mini, Mac Studio).
• Strong knowledge of enterprise networking basics (TCP/IP, DNS, DHCP).
• Willingness to work swing shift and on-call rotations.

Responsibilities

• Install, maintain, troubleshoot Apple Silicon compute hardware and network infra.
• Support rack and stack deployments, hardware refreshes, and cabling.
• Monitor hardware alerts and coordinate with cross-functional teams.
• Maintain asset records and participate in on-call rotations.

Skills

Apple Silicon hardware

Hardware troubleshooting

Data center operations

Networking fundamentals

On-site availability

Tools

Mac Mini

Mac Studio

Cisco gear

Arista gear

Job description

Job Description Summary

TE.DMDC.S3 / Data Management - Data Center Operations - Senior (S3)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

Description

Data Center Technician II – Swing Shift

Company: Milestone Technologies, Inc.

Location: Santa Clara, CA

Position Type: Full-Time

Work Environment: Onsite – Data Center Operations

Schedule: Swing Shift with On-Call Rotation

Milestone Technologies is seeking an experienced Data Center Technician II to provide full-time, onsite support for day-to-day data center operations, hardware maintenance, and technical support activities at a customer facility in Santa Clara, California. This position is assigned to the Swing Shift and does not offer remote or hybrid work arrangements.

The Data Center Technician II will be responsible for installing, maintaining, troubleshooting, and repairing compute and network infrastructure, with a primary focus on Apple Silicon-based hardware, including Mac Mini and Mac Studio systems, and associated networking equipment. Responsibilities include hardware break-fix, rack and stack deployments, structured cabling, IT asset management, equipment lifecycle support, and incident response.

The technician will collaborate with customer stakeholders, IT support, software engineering, network engineering, and other cross-functional teams to maintain infrastructure availability, operational efficiency, and service quality. All activities will be performed in accordance with established Standard Operating Procedures (SOPs), change management processes, and customer-defined safety and security policies.

The ideal candidate will have practical experience supporting production data center environments, strong hardware troubleshooting capabilities, and working knowledge of Apple Silicon hardware and networking technologies. Prior professional experience specifically supporting Apple Silicon infrastructure in a data center is preferred but not required, provided the candidate demonstrates the necessary technical knowledge and transferable experience.

As a Swing Shift technician, the individual must be comfortable supporting production infrastructure during afternoon and evening hours, managing assigned technical activities, and coordinating with other shifts to ensure continuity of service.

This position requires participation in a scheduled on-call rotation, including the ability to acknowledge an on-call notification within fifteen (15) minutes and physically arrive onsite at the assigned Santa Clara data center within sixty (60) minutes of the initial notification.

Key Responsibilities

Data Center Hardware Operations

• Install, maintain, troubleshoot, and replace Apple Silicon-based compute hardware, including Mac Mini and Mac Studio systems, and associated network infrastructure.
• Perform hardware diagnostics, component replacement, and break-fix activities involving compute systems, switches, routers, storage devices, and related equipment.
• Support rack and stack deployments, equipment installations, decommissions, hardware refreshes, and infrastructure upgrades.
• Install, modify, and maintain custom hardware mounts, harnesses, cooling components, power connections, and associated cabling.
• Perform Layer 1 network troubleshooting, including physical connectivity, cable testing, port validation, and hardware fault isolation.
• Support initial configuration, provisioning, and troubleshooting of network devices, including basic command-line interface (CLI) operations.
• Perform routine power and environmental checks, identifying and escalating potential issues involving power distribution, cooling, temperature, and equipment conditions.
• Support preventative maintenance activities and scheduled infrastructure changes in accordance with approved procedures.
• Assist with operating system provisioning, reprovisioning, and hardware initialization activities as directed.

Incident Management and Technical Support

• Monitor and respond to hardware alerts, incidents, service requests, and operational issues using customer-designated ticketing and monitoring systems.
• Troubleshoot hardware and connectivity issues, documenting findings, corrective actions, and resolution details.
• Escalate complex technical issues to appropriate engineering or support teams while maintaining clear communication and documentation.
• Collaborate with IT support, software engineering, network engineering, and other cross-functional stakeholders to investigate and resolve infrastructure issues.
• Assist with root cause analysis, recurring incident identification, and continuous improvement initiatives as directed by the customer.
• Participate in approved change management activities, including preparation, implementation, monitoring, validation, and documentation of infrastructure changes.
• Track and document equipment modifications, break-fix activities, deployments, and approved change requests.
• Provide timely updates on incident status, technical findings, and operational activities to designated stakeholders.
• Coordinate shift handoffs and document outstanding incidents, maintenance activities, and operational issues to ensure continuity of service between shifts.

Asset Management and Logistics

• Maintain accurate asset records, equipment locations, configurations, and lifecycle information within designated IT asset management and Data Center Infrastructure Management (DCIM) systems.
• Track and document equipment changes resulting from hardware replacements, deployments, decommissions, and approved change requests.
• Support physical inventory audits, asset reconciliation, equipment verification, and ongoing inventory management initiatives.
• Coordinate with logistics and inventory management teams for the receipt, storage, movement, and removal of in-scope hardware.
• Manage Apple and other Original Equipment Manufacturer (OEM) Return Merchandise Authorization (RMA) activities, including component identification, replacement coordination, packaging, tracking, and return processing.
• Perform shipping and receiving activities, including equipment inspection, inventory validation, labeling, and documentation.
• Maintain accurate chain-of-custody records and asset movement documentation in accordance with customer requirements.
• Utilize asset tracking systems, barcode scanners, and other designated tools to maintain inventory accuracy.

Operational Compliance and Site Support

• Execute assigned activities in accordance with established SOPs, Methods of Procedure (MOPs), change management processes, and customer-defined safety and security policies.
• Maintain accurate service tickets, maintenance records, equipment logs, and operational documentation.
• Support site audits, compliance reviews, and documentation or evidence collection related to hardware operations, inventory controls, and infrastructure changes.
• Provide onsite escort support for approved third-party contractors and vendors in accordance with facility access and security requirements.
• Identify and report potential operational risks, safety concerns, equipment abnormalities, and process improvement opportunities.
• Maintain a clean, organized, and safe working environment consistent with data center operational standards.
• Participate in scheduled on-call rotations, including after-hours, weekend, and holiday support as required.
• Acknowledge on-call notifications within fifteen (15) minutes and physically report onsite within sixty (60) minutes of the initial notification.

Required Skills

Technical Skills

• Working knowledge of Apple Silicon-based compute hardware, including Mac Mini and Mac Studio systems, with an understanding of hardware architecture, components, connectivity, macOS fundamentals, and basic troubleshooting procedures.
• Ability to apply established technical procedures and troubleshooting methodologies to Apple Silicon hardware installation, maintenance, diagnostics, and component replacement activities.
• Strong hands-on experience with enterprise compute and network hardware installation, maintenance, troubleshooting, and component replacement.
• Familiarity with enterprise networking equipment, including Cisco, Arista, Dell, and Juniper platforms.
• Ability to navigate network device command-line interfaces and perform basic configuration and troubleshooting activities.
• Understanding of network fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and Layer 1 connectivity.
• Experience installing, routing, labeling, testing, and troubleshooting copper and fiber-optic cabling, including Cat6, single-mode fiber, multimode fiber, and InfiniBand.
• Familiarity with operating system provisioning and reprovisioning through USB media or network-based deployment methods.
• Working knowledge of IT Service Management (ITSM), ticketing, and asset management systems.
• Understanding of data center infrastructure fundamentals, including redundant power, cooling, airflow, structured cabling, and equipment rack configurations.
• Ability to interpret technical documentation, installation procedures, equipment specifications, and troubleshooting guides.
• Familiarity with hardware lifecycle processes, including deployment, maintenance, inventory tracking, RMA processing, and decommissioning.

Professional Skills

• Strong verbal and written English communication skills, including the ability to accurately document technical activities and communicate with customer stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize multiple assignments in a dynamic operational environment.
• Demonstrated reliability, punctuality, accountability, and attention to detail.
• Ability to work independently with minimal supervision while collaborating effectively with technical and operational teams.
• Strong problem-solving skills and a methodical approach to troubleshooting and incident resolution.
• Ability to multitask and adapt to changing operational priorities and customer requirements.
• Willingness to learn new hardware platforms, software tools, operational processes, and customer-specific procedures.
• Commitment to following documented processes, safety protocols, and security requirements.
• Ability to consistently deliver work that meets established quality, accuracy, and productivity expectations.

Required Experience

• 2–3 years of hands-on data center experience, preferably in enterprise, hyperscale, colocation, or similarly complex production environments.
• Demonstrated experience performing rack and stack installations