Datacenter Customer Operations Technician

Ascendo Resources; Dallas (TX); On-site; USD 65,000 - 75,000; Full time

Job summary

Ascendo Resources is seeking a Datacenter Customer Operations Technician for a 100% onsite role in Dallas. Direct Hire, on-site, requiring hands-on data center experience and strong troubleshooting skills to support 24/7 operations.

Responsibilities include installing, racking, cabling, testing, and maintaining server, storage, and networking equipment, plus providing remote hands support and collaborating with engineering, vendors, and customers.

Qualifications

• 2+ years of experience in data center operations.
• Hands-on experience installing, maintaining, or troubleshooting server, storage, or networking hardware.
• Working knowledge of structured cabling, including copper and fiber optic connections, patch panels, and cable management.

Responsibilities

• Install, rack, stack, cable, and decommission servers, storage systems, and networking equipment in the data center.
• Perform hardware troubleshooting, component replacements, equipment resets, and basic break/fix activities.
• Install, terminate, test, trace, and troubleshoot copper and fiber optic cabling and cross-connects.
• Provide remote hands support, including power cycling, hardware swaps, cable tracing, and visual equipment inspections.
• Respond to customer service requests, incident tickets, work orders, and operational alerts.
• Troubleshoot basic network connectivity, hardware, and cabling issues, escalating complex problems when necessary.
• Support new customer deployments, equipment installations, infrastructure upgrades, and data center expansion projects.
• Maintain accurate documentation, asset records, inventory information, and service ticket updates.
• Coordinate with internal engineering teams, vendors, and customers to resolve technical issues.
• Follow established safety, security, and operational procedures, including SOPs, MOPs, and EOPs.

Skills

Server hardware

Structured cabling

Troubleshooting

Customer service

Remote hands support

Documentation

On-site work

Tools

Networking hardware

Job description

Title: Datacenter Customer Operations Technician

Work Arrangement: 100% Onsite

Employment Type: Direct Hire

Compensation: TBD

Overview

This position focuses on supporting daily operations within mission-critical data center environments, including equipment installations, server hardware support, structured cabling, cross-connects, troubleshooting, and customer service requests.

Ideal candidates must have hands-on experience in data center operations or colocation facilities. The role requires strong troubleshooting skills, attention to detail, and the ability to support 24/7 operations.

Responsibilities

• Install, rack, stack, cable, and decommission servers, storage systems, and networking equipment in the data center.
• Perform hardware troubleshooting, component replacements, equipment resets, and basic break/fix activities.
• Install, terminate, test, trace, and troubleshoot copper and fiber optic cabling and cross-connects.
• Provide remote hands support, including power cycling, hardware swaps, cable tracing, and visual equipment inspections.
• Respond to customer service requests, incident tickets, work orders, and operational alerts.
• Troubleshoot basic network connectivity, hardware, and cabling issues, escalating complex problems when necessary.
• Support new customer deployments, equipment installations, infrastructure upgrades, and data center expansion projects.
• Maintain accurate documentation, asset records, inventory information, and service ticket updates.
• Coordinate with internal engineering teams, vendors, and customers to resolve technical issues.
• Follow established safety, security, and operational procedures, including SOPs, MOPs, and EOPs.

Required Skills, Experience & Education

• 2+ years of experience in data center operations (MUST).
• Hands-on experience installing, maintaining, or troubleshooting server, storage, or networking hardware.
• Working knowledge of structured cabling, including copper and fiber optic connections, patch panels, and cable management.
• Experience with rack and stack installations, hardware replacements, and basic troubleshooting.
• Basic understanding of networking concepts, including TCP/IP, Ethernet, switches, and network connectivity.
• Familiarity with ticketing systems, asset management, and technical documentation.
• Strong troubleshooting, problem-solving, and organizational skills.
• Good written and verbal communication skills, with the ability to work effectively with customers and technical teams.
• Ability to work onsite and support rotating shifts, including nights, weekends, or holidays as required.

Preferred Qualifications

• Experience supporting customer cross-connects, remote hands services, and equipment deployments.
• CompTIA A+, Network+, or equivalent technical certifications.