Onsite Data Center Server Engineer

Unisys Corporation; Plano (TX); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Unisys Corporation in Plano, TX seeks an On-Site Service Engineer to provide hands-on support for Dell PowerEdge and other enterprise server hardware in data centers and customer environments. The role focuses on diagnosing, repairing, and maintaining hardware components and performing rack-and-stack tasks.

Preferred candidates have 3+ years of hands-on enterprise server experience, strong hardware diagnostics skills, and the ability to work independently in a customer-facing setting.

Formación

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience on server hardware - installing, removing, diagnosing, repairing, or replacing components.
• Experience troubleshooting and replacing memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience with rack-mounted enterprise servers in data centers, field service, or customer environments.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to diagnose hardware issues independently.
• Comfortable working independently in a customer-facing environment.
• Ability to communicate technical issues and resolutions clearly to customers and internal teams.
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.

Responsabilidades

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize downtime.
• Perform hands-on hardware installation, removal, replacement, and repair.
• Rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix and preventive maintenance per established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostics and resources.
• Work with customers and internal teams during service events to communicate status and drive resolution.
• Document service activities, hardware replacements, troubleshooting steps, and resolutions.
• Escalate complex issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Conocimientos

3+ years hands-on experience

Server hardware troubleshooting

Customer-facing support

On-site hardware repair

Independent problem solving

Educación

Associate's or Bachelor's in IT/CS or related field

Herramientas

iDRAC

iLO

Server management tools

Descripción del empleo

Unisys Corporation in Plano, TX seeks an On-Site Service Engineer to provide hands-on support for Dell PowerEdge and other enterprise server hardware in data centers and customer environments. The role focuses on diagnosing, repairing, and maintaining hardware components and performing rack-and-stack tasks.

Preferred candidates have 3+ years of hands-on enterprise server experience, strong hardware diagnostics skills, and the ability to work independently in a customer-facing setting.