On-Site Data Center Server Hardware Engineer

Unisys Corporation; Wood Dale (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Unisys Corporation is seeking an On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware, including next‑generation AI infrastructure. This role emphasizes diagnosing, repairing, and maintaining server hardware in data center, field service, or customer environments.

Ideal candidates have direct, hands-on experience with Dell PowerEdge and other enterprise hardware, plus familiarity with BIOS/firmware and server management tools.

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience physically working on server hardware—installing, removing, diagnosing, repairing, or replacing components.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack-mounted enterprise servers in data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Ability to clearly communicate technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair (memory, CPUs, power supplies, drives, RAID/HBA, NICs, GPUs).
• Rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, OS, and hardware diagnostics.
• Perform firmware and BIOS updates and use server management tools like Dell iDRAC or comparable platforms.
• Execute both reactive break/fix and preventive maintenance per procedures.
• Troubleshoot and isolate hardware failures using documented diagnostics.
• Collaborate with customers and internal teams during service events to communicate status and resolve issues.
• Document service activities, hardware replacements, troubleshooting steps, and resolutions.
• Escalate complex issues when needed and participate in on-call rotations.

Skills

Hands-on server hardware

Enterprise data center experience

Customer-facing handling

On-site service experience

Education

Associate or Bachelor’s in IT/CS

Tools

iDRAC

BIOS/firmware tooling

Linux OS familiarity

Job description

Unisys Corporation is seeking an On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware, including next‑generation AI infrastructure. This role emphasizes diagnosing, repairing, and maintaining server hardware in data center, field service, or customer environments.

Ideal candidates have direct, hands-on experience with Dell PowerEdge and other enterprise hardware, plus familiarity with BIOS/firmware and server management tools.