Onsite Data Center Ops Engineer - Hardware & Field Support

AMroute LLC; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

AMroute LLC is seeking an onsite Field Service Engineer to support hardware repair and server-level activities in Memphis, TN. The role involves hands-on component replacement, OS installation, GPU configuration, and testing to ensure operational readiness.

Responsibilities include coordinating with dispatched engineers, managing parts, updating runbooks, and communicating with customers. Travel isn't indicated beyond onsite in Memphis, with potential after-hours support as needed.

Qualifications

• Must be comfortable working on hardware repair and support.
• Hands-on experience inside servers and component replacement.
• Prior Dell FSE experience is a plus.

Responsibilities

• Escort and coordinate with dispatched field engineers.
• Manage parts shipping, receiving, and inventory.
• Maintain environment documentation with serials and runbooks.
• Coordinate with colocation teams for power, cooling, and facility maintenance.
• Execute customer-directed system and version updates.
• Proactively monitor servers and notify customers of issues.
• Open and manage service requests; triage with Dell support.
• Troubleshoot, collect logs, and follow vendor resolutions.
• Support firmware upgrades and hardware deployment.
• Perform OS installation, GPU configuration, and testing.
• Conduct system testing/validation for readiness.
• Handle urgent issues as flexible escalation point.

Skills

Problem-solving

Customer service

Teamwork

Lifting 65 lbs

Ladder safety

Attention to detail

Fast-paced environment

Nvidia GPU/NIC experience

Job description

AMroute LLC is seeking an onsite Field Service Engineer to support hardware repair and server-level activities in Memphis, TN. The role involves hands-on component replacement, OS installation, GPU configuration, and testing to ensure operational readiness.

Responsibilities include coordinating with dispatched engineers, managing parts, updating runbooks, and communicating with customers. Travel isn't indicated beyond onsite in Memphis, with potential after-hours support as needed.