Onsite Data Center IT Analyst — 24x7 Ops

Duke PA; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Office of Information Technology at Duke University seeks an Analyst, IT (Data Center Services) to monitor enterprise systems, respond to incidents, and support data center operations. You will collaborate with infrastructure, networking, and service management teams to ensure reliable, secure technology services across the university.

The role requires a high school diploma or equivalent, 1 year IT support experience, and the ability to work a 24x7 shift in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1 year of IT support, service desk, technical operations, system monitoring, or related technology experience. Education or training may substitute.

Responsibilities

• Monitor enterprise systems and data center infrastructure, responding to alerts and events.
• Diagnose incidents, identify root causes, and coordinate escalation and resolution.
• Serve as a central communications coordinator during major incidents, outages, and service disruptions.
• Install, configure, maintain, troubleshoot, and repair data center hardware and supporting infrastructure.
• Manage incident queues and ensure timely escalation and response.

Skills

IT support

Incident management

Communication skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Associate degree in Information Technology, Computer Science, Networking, or related field

Tools

Monitoring tools

Ticketing systems

Job description

The Office of Information Technology at Duke University seeks an Analyst, IT (Data Center Services) to monitor enterprise systems, respond to incidents, and support data center operations. You will collaborate with infrastructure, networking, and service management teams to ensure reliable, secure technology services across the university.

The role requires a high school diploma or equivalent, 1 year IT support experience, and the ability to work a 24x7 shift in a fast-paced environment.