Data Center IT Analyst — 24/7 Onsite Operations

Duke Clinical Research Institute; Durham (NC); On-site; USD 60,000 - 76,000; Full time

Job summary

Duke Clinical Research Institute is seeking an Analyst, IT (Data Center Services) to monitor enterprise systems, respond to incidents, and support data center operations across the university environment.

You'll work with infrastructure, networking, and service management teams, coordinating communications during outages and ensuring reliable and secure technology services for Duke's researchers and staff. Onsite data center work with rotating shifts is required.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 1 year IT support or related experience.
• Basic understanding of IT infrastructure across servers, networking, OS.
• Strong documentation and escalation process skills.
• Willing to work 24x7 shifts including nights and weekends.
• Experience in Service Desk, NOC, SOC preferred but not required.

Responsibilities

• Monitor enterprise systems and data center infrastructure.
• Diagnose incidents and coordinate escalation.
• Coordinate with vendors and facilities to support operations.
• Maintain documentation and inventory for IT services.
• Serve as central communications coordinator during outages.

Skills

IT support

Service Desk

System monitoring

Incident management

Communication skills

Education

High School Diploma

Associate degree in IT/CS

Job description

Duke Clinical Research Institute is seeking an Analyst, IT (Data Center Services) to monitor enterprise systems, respond to incidents, and support data center operations across the university environment.

You'll work with infrastructure, networking, and service management teams, coordinating communications during outages and ensuring reliable and secure technology services for Duke's researchers and staff. Onsite data center work with rotating shifts is required.