Auto Customer Experience Advisor - Engagement & Appointments

Fox-Motors

Farmington Hills (MI)

On-site

USD 35,000 - 37,000

Full time

5 days ago

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Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Farmington Hills BMW is seeking a Full Time Customer Experience Advisor in Farmington Hills, MI. The role is onsite, offering $17.00–$18.00 per hour with a monthly bonus and comprehensive benefits.

You will handle internet inquiries, chats, and follow-ups via phone and email through the buying cycle, while scheduling sales appointments and keeping a detailed log. You will use our dealership database to convey inventory and specials, collaborate with sales staff, and contribute to a

Qualifications

Excellent communication skills to respond to internet inquiries and online chats.
Strong problem-solving abilities to follow up with customers via phone and email.
Detail-oriented to maintain a daily log and effectively use the dealership database.
Ability to set sales appointments and coordinate with sales staff.

Responsibilities

Respond promptly to all incoming internet inquiries and online chats.
Follow up with customers via phone and email during their buying cycle.
Set and schedule sales appointments with customers and hand off to sales staff as needed.
Maintain a daily log of appointments and communicate with management for team alignment.
Utilize the dealership database to track customer interactions and relay inventory or specials information.