Dealership BDC Customer Experience Advisor

Fox-Motors; Farmington Hills (MI); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Farmington Hills BMW is seeking a Full Time Customer Experience Advisor in Farmington Hills, MI. The role is onsite, offering $17.00–$18.00 per hour with a monthly bonus and comprehensive benefits.

You will handle internet inquiries, chats, and follow-ups via phone and email through the buying cycle, while scheduling sales appointments and keeping a detailed log. You will use our dealership database to convey inventory and specials, collaborate with sales staff, and contribute to a

Qualifications

• Excellent communication skills to respond to internet inquiries and online chats.
• Strong problem-solving abilities to follow up with customers via phone and email.
• Detail-oriented to maintain a daily log and effectively use the dealership database.
• Ability to set sales appointments and coordinate with sales staff.

Responsibilities

• Respond promptly to all incoming internet inquiries and online chats.
• Follow up with customers via phone and email during their buying cycle.
• Set and schedule sales appointments with customers and hand off to sales staff as needed.
• Maintain a daily log of appointments and communicate with management for team alignment.
• Utilize the dealership database to track customer interactions and relay inventory or specials information.

Skills

Customer service

Communication

Problem-solving

Empathy

Detail-oriented

Sales support

Tools

Dealership database

Job description

Join Fox Farmington Hills BMW as a Full Time Customer Experience Advisor and bring your enthusiasm for customer interaction to life! In this onsite role based in Farmington Hills MI, you'll delve into a vibrant environment where every day is an opportunity to shine. With a competitive pay range of $17.00-18.00 hourly as well as a monthly bonus you can enjoy financial stability while engaging in essential duties such as responding to incoming internet inquiries and online chats.

Your knack for problem-solving will be invaluable as you follow up with customers via phone and email throughout their buying cycle. Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our dealership database for optimal customer engagement. Flex your expertise in conveying current inventory and specials, all while being part of a fun, energetic team that prioritizes customer-centricity.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Step into this role where your empathetic nature and excellence can truly make a difference!

Are you excited about this Customer Experience Advisor job?

As a Full Time Customer Experience Advisor, your essential duties revolve around creating an exceptional customer journey from start to finish. You'll respond promptly to all incoming internet inquiries and online chats, ensuring that every potential customer feels valued right from the first interaction. Throughout the customer's buying cycle, your focus on providing continuous follow-up via phone and email will play a pivotal role in driving satisfaction and trust. By setting sales appointments and coordinating with the appropriate sales staff, you'll facilitate seamless transitions in the buying process. Keeping a daily log of appointments and effectively communicating with management will enhance team synergy.

Plus, you'll utilize our dealership database to track customer interactions and convey crucial information regarding current inventory or specials, all while tackling other assigned duties that contribute to our customer-centric approach. Embrace this dynamic role and help us redefine excellence in customer service!

Requirements for this Customer Experience Advisor job

To thrive as a Full Time Customer Experience Advisor at Fox Farmington Hills BMW, a blend of interpersonal and organizational skills is essential. You must have excellent communication skills to respond effectively to all incoming internet inquiries and online chats, making customers feel heard and valued. Strong problem-solving abilities will be crucial as you follow up with customers via phone and email, guiding them throughout their buying cycle. Additionally, being detail-oriented will help you keep an accurate daily log of appointments and effectively utilize our dealership database for tracking customer interactions.

Empathy is key in understanding customer needs, while a proactive attitude will enable you to set sales appointments confidently and assign them to the appropriate sales staff. Being adaptable and customer-centric will ensure you convey accurate information on current inventory and specials, positioning you as a trusted advisor in the customer journey. Bring your passion for excellence and customer care to our energetic team!

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.