BDC Customer Experience Advisor - Sales

Fox Buick GMC!; Farmington Hills (MI); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Buick GMC! in Farmington Hills, MI is looking for a Full Time Customer Experience Advisor. This position emphasizes a proactive approach to customer care, requiring excellent communication and problem-solving skills. In this role, you will respond to internet inquiries, schedule sales appointments, and maintain customer interactions through the dealership database.

With a competitive pay range of $19.00 - $20.00 per hour plus bonus, you also benefit from Medical, Dental, Vision, and 401(k) plans among other perks. Join a vibrant team dedicated to exceptional customer service!

Qualifications

• Excellent communication skills to respond to customer inquiries.
• Strong problem-solving abilities to assist customers throughout their buying cycle.
• Detail-oriented to keep accurate logs and use the dealership database effectively.

Responsibilities

• Respond to incoming internet inquiries and online chats.
• Schedule sales appointments and keep a daily log.
• Leverage the dealership database for customer engagement.

Skills

Excellent communication skills

Problem-solving abilities

Detail-oriented

Interpersonal skills

Adaptability

Customer-centric attitude

Job description

Join Fox Buick GMC as a Full Time Customer Experience Advisor and bring your enthusiasm for customer interaction to life! In this onsite role based in Farmington Hills, MI, you'll delve into a vibrant environment where every day is an opportunity to shine. With a competitive pay range of $19.00 - $20.00 per hour plus bonus, you can enjoy financial stability while engaging in essential duties such as responding to incoming internet inquiries and online chats.

Your knack for problem-solving will be invaluable as you follow up with customers via phone and email throughout their buying cycle. Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our dealership database for optimal customer engagement. Flex your expertise in conveying current inventory and specials, all while being part of a fun, energetic team that prioritizes customer‑centricity.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts.

Requirements for this Customer Experience Advisor job

To thrive as a Full Time Customer Experience Advisor at Fox Buick GMC, a blend of interpersonal and organizational skills is essential. You must have excellent communication skills to respond effectively to all incoming internet inquiries and online chats, making customers feel heard and valued. Strong problem‑solving abilities will be crucial as you follow up with customers via phone and email, guiding them throughout their buying cycle. Additionally, being detail‑oriented will help you keep an accurate daily log of appointments and effectively utilize our dealership database for tracking customer interactions.

Empathy is key in understanding customer needs, while a proactive attitude will enable you to set sales appointments confidently and assign them to the appropriate sales staff. Being adaptable and customer‑centric will ensure you convey accurate information on current inventory and specials, positioning you as a trusted advisor in the customer journey. Bring your passion for excellence and customer care to our energetic team!