Onsite Customer Support Specialist – Scheduling & Dispatch

Windsor America; Hendersonville (TN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package (medical, dental

401(k) with company match

Growth with training & mentorship

Life and disability insurance

Contributions matter in a supportive,

Job summary

Garage Door Services, a Windsor America subsidiary, is seeking a Customer Service Representative to ensure customers feel heard, informed, and cared for from the first call to the final job. This on-site role offers real hours, pay, and benefits.

You will enter tickets, coordinate with technicians, and explain solutions clearly to protect customer trust and company interests, with opportunities for growth. Join a team that values dependable attendance and strong communication, and benefit from a

Qualifications

• High school diploma or equivalent.
• 1 to 2 years of customer service experience in a professional or industry related environment.
• Typing 50 to 60 words per minute with accurate data entry skills.
• Clear and professional communication skills.
• Dependable with consistent attendance and ability to follow processes.
• Reliable transportation, must work on site (not remote or hybrid).
• At least 1 year of customer service experience in a related trade environment.
• Familiarity with scheduling and dispatch systems.
• Experience supporting field service teams.
• Knowledge of garage door products and services.

Responsibilities

• Accurately enter tickets, purchase orders, and customer data
• Communicate effectively with customers, technicians, and team members
• Solve problems in real time while staying within company policies
• Identify whether issues are our responsibility or third party or trade related
• Explain solutions clearly to protect customer trust and company interests

Skills

Customer service experience

Typing 50-60 wpm

Clear communication

Dependability & attendance

On-site readiness

Transportation required

Education

High school diploma or equivalent

Job description

Garage Door Services, a Windsor America subsidiary, is seeking a Customer Service Representative to ensure customers feel heard, informed, and cared for from the first call to the final job. This on-site role offers real hours, pay, and benefits.

You will enter tickets, coordinate with technicians, and explain solutions clearly to protect customer trust and company interests, with opportunities for growth. Join a team that values dependable attendance and strong communication, and benefit from a