On-Site Customer Support Pro — Trade Services, Growth & Benefits

Garage Door Services; Hendersonville (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Job summary

Garage Door Services is seeking a Customer Service Representative to join our Nashville-area team onsite. You will enter tickets, coordinate with technicians, and help customers understand service options, ensuring a high-quality first contact experience.

The role requires strong data entry, clear communication, dependable attendance, and the ability to work on site with real hours, real pay, and real benefits. Training and growth opportunities are available.

Qualifications

• 1–2 years of customer service experience in a professional environment.
• Typing 50–60 wpm with accurate data entry.
• Clear and professional communication skills.
• Dependable with consistent attendance and ability to follow processes.
• On-site, not remote or hybrid.

Responsibilities

• Accurately enter tickets, purchase orders, and customer data.
• Communicate effectively with customers, technicians, and team members.
• Solve problems in real time within company policies.
• Identify whether issues are our responsibility or third party or trade related.
• Explain solutions clearly to protect customer trust and company interests.

Skills

Customer service

Data entry

Communication

On-site coordination

Typing 50-60 wpm

Education

High school diploma

Tools

Scheduling systems

Job description

Garage Door Services is seeking a Customer Service Representative to join our Nashville-area team onsite. You will enter tickets, coordinate with technicians, and help customers understand service options, ensuring a high-quality first contact experience.

The role requires strong data entry, clear communication, dependable attendance, and the ability to work on site with real hours, real pay, and real benefits. Training and growth opportunities are available.