On-Site Customer Service Rep – Garage Door & Dispatch

Windsor America; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO & holidays

401(k) with company match

Life and disability insurance

Career growth and mentorship

Job summary

Garage Door Services, a subsidiary of Windsor America, is hiring a Customer Service Representative to manage inquiries from the Nashville area. The role emphasizes clear communication, data entry accuracy, and coordinating between customers and field technicians on-site.

Ideal candidates have 1–2 years of customer service experience, can type 50–60 wpm, and demonstrate dependable attendance while following established processes. Benefits are included, with real hours and paid time off.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience in a professional environment.
• Typing 50–60 words per minute with accurate data entry.
• Clear and professional communication skills.
• Dependable with consistent attendance and ability to follow processes.
• On-site work only; not remote or hybrid.

Responsibilities

• Accurately enter tickets, purchase orders, and customer data.
• Communicate effectively with customers, technicians, and team members.
• Solve problems in real time while staying within company policies.
• Identify whether issues are our responsibility or third party or trade related.
• Explain solutions clearly to protect customer trust and company interests.

Skills

Typing 50-60 wpm

Clear communication

Dependable with attendance

Customer service experience

Education

High school diploma or equivalent

Tools

Scheduling systems

Dispatch systems

Job description

Garage Door Services, a subsidiary of Windsor America, is hiring a Customer Service Representative to manage inquiries from the Nashville area. The role emphasizes clear communication, data entry accuracy, and coordinating between customers and field technicians on-site.

Ideal candidates have 1–2 years of customer service experience, can type 50–60 wpm, and demonstrate dependable attendance while following established processes. Benefits are included, with real hours and paid time off.