Customer Service Representative

Windsor America; Antioch (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401(k) with company match

Growth opportunities

Job summary

Garage Door Services, a Nashville-area on-site employer and subsidiary of Windsor America, is seeking a Customer Service Representative to manage tickets, data, and customer communications from first contact through final job.

You will coordinate with technicians, log information, and resolve issues while following policy. A high school diploma, 1–2 years’ experience, reliable transportation, and strong typing are required for this role.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience in a professional environment.
• Typing 50–60 words per minute with accurate data entry.
• Clear and professional communication skills.
• Dependable with consistent attendance and ability to follow processes.
• Reliable transportation; on-site work only.

Responsibilities

• Accurately enter tickets, purchase orders, and customer data.
• Communicate effectively with customers, technicians, and team members.
• Solve problems in real time within company policies.
• Identify whether issues are our responsibility or third party or trade related.
• Explain solutions clearly to protect customer trust and company interests.

Skills

Typing 50–60 wpm

Clear communication

Dependable attendance

On-site only

Education

High school diploma or equivalent

Job description

Why Us:

At Garage Door Services, a subsidiary of Windsor America, we are known for providing quality garage services for the Nashville area. Our reputation is built on reliability, craftsmanship, and service that goes above and beyond. As a Customer Service Representative, you will be a key part of that reputation, making sure every customer feels heard, informed, and taken care of from the first call to the final job.

Is This You?

If you have worked in the trade industry or a similar field where you coordinated appointments, communicated with technicians or field staff, or helped customers understand technical or service related issues, you already have what it takes. This role lets you use that hands on knowledge in a stable, on site position with real hours, real pay, and real benefits. You thrive on helping people, staying organized, and responding with urgency and care, and you understand that quality service starts with the very first conversation.

You Will Be Trusted To:

• Accurately enter tickets, purchase orders, and customer data
• Communicate effectively with customers, technicians, and team members
• Solve problems in real time while staying within company policies
• Identify whether issues are our responsibility or third party or trade related
• Explain solutions clearly to protect customer trust and company interests

You Qualify With:

• High school diploma or equivalent
• 1 to 2 years of customer service experience in a professional or industry related environment
• Typing 50 to 60 words per minute with accurate data entry skills
• Clear and professional communication skills
• Dependable with consistent attendance and ability to follow processes
• Reliable transportation, must work on site (not remote or hybrid)

Additional Success:

• At least 1 year of customer service experience in a related trade environment
• Familiarity with scheduling and dispatch systems
• Experience supporting field service teams
• Knowledge of garage door products and services

Our Investment in You:

• Competitive pay
• Full benefits package including medical, dental, vision, paid time off, holidays, and a 401(k) with company match
• Opportunities for growth with training, mentorship, and a clear career path
• Life and disability insurance for added peace of mind
• A workplace where your contributions truly matter

Equal Opportunity Employer

Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.