On-Site Customer Support Specialist – Home Services

Garage Door Services; Mount Juliet (TN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life and disability insurance

Training and mentorship

Job summary

Garage Door Services, a subsidiary of Windsor America, is seeking a Customer Service Representative to be the face of our Nashville-area service. You will enter tickets and data, communicate with customers and field teams, and resolve issues within policy.

This on-site role emphasizes reliable attendance and clear, proactive communication. Ideal candidates have 1–2 years in customer service in a related industry, strong data-entry speed, and knowledge of scheduling/dispatch systems.

Qualifications

• : High school diploma or equivalent required.
• : 1 to 2 years of customer service experience in a professional or industry related environment
• Typing 50 to 60 words per minute with accurate data entry skills
• Clear and professional communication skills
• Dependable with consistent attendance and ability to follow processes
• Reliable transportation, must work on site (not remote or hybrid)

Responsibilities

• Accurately enter tickets, purchase orders, and customer data
• Communicate effectively with customers, technicians, and team members
• Solve problems in real time while staying within company policies
• Identify whether issues are our responsibility or third party or trade related
• Explain solutions clear to protect customer trust and company interests

Skills

Data entry

Communication

Attendance

On-site work

Education

High school diploma

Tools

Scheduling systems

Job description

Garage Door Services, a subsidiary of Windsor America, is seeking a Customer Service Representative to be the face of our Nashville-area service. You will enter tickets and data, communicate with customers and field teams, and resolve issues within policy.

This on-site role emphasizes reliable attendance and clear, proactive communication. Ideal candidates have 1–2 years in customer service in a related industry, strong data-entry speed, and knowledge of scheduling/dispatch systems.