On-Site Customer Service Rep — Trade Services & Scheduling

Windsor America; Antioch (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401(k) with company match

Growth opportunities

Job summary

Garage Door Services, a Nashville-area on-site employer and subsidiary of Windsor America, is seeking a Customer Service Representative to manage tickets, data, and customer communications from first contact through final job.

You will coordinate with technicians, log information, and resolve issues while following policy. A high school diploma, 1–2 years’ experience, reliable transportation, and strong typing are required for this role.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience in a professional environment.
• Typing 50–60 words per minute with accurate data entry.
• Clear and professional communication skills.
• Dependable with consistent attendance and ability to follow processes.
• Reliable transportation; on-site work only.

Responsibilities

• Accurately enter tickets, purchase orders, and customer data.
• Communicate effectively with customers, technicians, and team members.
• Solve problems in real time within company policies.
• Identify whether issues are our responsibility or third party or trade related.
• Explain solutions clearly to protect customer trust and company interests.

Skills

Typing 50–60 wpm

Clear communication

Dependable attendance

On-site only

Education

High school diploma or equivalent

Job description

Garage Door Services, a Nashville-area on-site employer and subsidiary of Windsor America, is seeking a Customer Service Representative to manage tickets, data, and customer communications from first contact through final job.

You will coordinate with technicians, log information, and resolve issues while following policy. A high school diploma, 1–2 years’ experience, reliable transportation, and strong typing are required for this role.