Customer Experience Specialist - On-Site Orders & Support

CRH; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental benefits

Retirement savings

Wellness programs

Growth opportunities

Job summary

Oldcastle, a CRH company, is seeking a customer service professional to support inquiries, process orders, and provide timely resolution in Gilbert, AZ. You will assist customers with product questions, enter orders, manage credits/debits, and coordinate with sales to ensure on-time delivery.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office. Overtime may be required; you will build strong internal and external relationships and meet daily quotas

Qualifications

• High school diploma / equivalent or comparable in related experience.
• Detail oriented.
• Good with basic math.
• Skilled in Microsoft Office suite.
• Good organizational and problem-solving skills.
• Experience with a multi-line phone system.
• Attention to detail.
• Ability to work overtime when needed.
• Pleasant phone personality.
• Ability to multi-task.

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meeting daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Skills

Detail oriented

Basic math

Microsoft Office

Multi-tasking

Phone etiquette

Team collaboration

Overtime willingness

Education

High school diploma / equivalent

Tools

Multi-line phone system

Job description

Oldcastle, a CRH company, is seeking a customer service professional to support inquiries, process orders, and provide timely resolution in Gilbert, AZ. You will assist customers with product questions, enter orders, manage credits/debits, and coordinate with sales to ensure on-time delivery.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office. Overtime may be required; you will build strong internal and external relationships and meet daily quotas