Customer Support Representative

Insight Global; Phoenix (AZ); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Insight Global is seeking a Customer Support Representative for an on-site role in Phoenix. You will manage incoming orders, respond to inquiries, resolve issues, and ensure accurate billing and scheduling, using multiple software platforms.

Strong communication skills and the ability to handle multiple tasks in a fast-paced environment are essential, as well as a professional approach to de-escalating difficult customer interactions.

Competenze

• 0+ years of customer service experience with direct phone and email communication.
• 0+ years in a fast-paced environment managing multiple tasks.
• 0+ years of experience using multiple screens, browser apps, and software systems.
• Strong verbal and written communication skills for professional interactions.
• Ability to de-escalate upset customers while maintaining professionalism.
• Strong problem-solving, deductive reasoning, and decision-making skills with escalation when necessary.
• Experience with Microsoft Office and web-based applications.

Mansioni

• Serve as a point of contact by managing incoming orders and inquiries.
• Resolve issues and ensure accurate billing and scheduling processes.
• Communicate via phone and email and navigate multiple software platforms.
• Collaborate with internal departments to ensure customer needs are met.

Conoscenze

Customer service

Phone & email

Multitasking

Microsoft Office

De-escalation

Problem solving

Collaboration

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Job Description

A customer of Insight Global is looking to hire a Customer Support Representative to come onboard! This individual will serve as a key point of contact for customers by managing incoming orders, responding to inquiries, resolving issues, and ensuring accurate billing and scheduling processes. The ideal candidate is comfortable handling phone and email communication, navigating multiple software platforms simultaneously, and collaborating with internal departments to ensure customer needs are met. This role is fully onsite in a fast-paced environment where strong communication, professionalism, and problem-solving skills are essential for success.

Skills and Requirements

• 0+ years of customer service experience involving direct phone and email interaction with customers
• 0+ years of experience working in a fast-paced environment while managing multiple tasks simultaneously
• 0+ years of experience utilizing multiple computer screens, browser applications, and software systems throughout the workday
• Strong verbal and written communication skills with the ability to professionally handle difficult customer interactions
• Demonstrated ability to de-escalate frustrated or upset customers while maintaining professionalism
• Strong problem-solving, deductive reasoning, and decision-making skills with the ability to determine when escalation is necessary
• Experience using Microsoft Office products (Outlook, Excel, Word) and web-based applications

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].