Onsite Customer Support Specialist – Growth & Training

Wolters Kluwer; Las Vegas (NV); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Assistance

Paid Parental Leave

Job summary

Wolters Kluwer in Las Vegas, NV is seeking a Customer Service Representative to support customers with a range of inquiries, verify orders and billing, and assist with account upgrades in a collaborative, compliant environment.

The role emphasizes strong communication, CRM familiarity, and teamwork, with opportunities to mentor new colleagues and contribute to a high-quality customer experience.

Qualifications

• Enhanced communication: clearly convey information and professional tone.
• CRM: ability to build rapport with customers.
• Intermediate problem-solving: handle moderately complex issues.
• Organizational skills: manage time and tasks efficiently.
• Advanced product knowledge: understand multiple product/service features.
• Software proficiency: familiarity with CRM tools and databases.
• QA understanding: knowledge of quality assurance standards.
• Mentoring: assist and train new team members.

Responsibilities

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Skills

Enhanced Communication

Customer Relationship Management

Intermediate Problem-Solving

Organizational Skills

Advanced Product Knowledge

Software Proficiency

QA Understanding

Mentoring

CRM tools

Databases

Tools

CRM tools

Databases

Job description

Wolters Kluwer in Las Vegas, NV is seeking a Customer Service Representative to support customers with a range of inquiries, verify orders and billing, and assist with account upgrades in a collaborative, compliant environment.

The role emphasizes strong communication, CRM familiarity, and teamwork, with opportunities to mentor new colleagues and contribute to a high-quality customer experience.