Onsite Customer Care Specialist

wk; Las Vegas (NV); Sur place; USD 29 000 - 49 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Paid Parental Leave

Résumé du poste

Wolters Kluwer is seeking a Customer Service Representative to work onsite in Las Vegas, NV. You will handle a wide range of customer inquiries, verify orders, assist with billing, and guide customers through product and service information. The role includes training new hires and maintaining accurate customer records.

Eligible for bonus, with a comprehensive benefits package and opportunities to advance within a global information solutions company.

Qualifications

• Legally authorized to work in the United States without employer sponsorship.
• Experience with customer service and handling inquiries.
• Ability to work onsite in Las Vegas, NV.

Responsabilités

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Connaissances

Enhanced Communication

Customer Relationship Management

Intermediate Problem-Solving

Organizational Skills

Advanced Product Knowledge

Software Proficiency

QA Understanding

Mentoring

Outils

CRM software

Description du poste

Wolters Kluwer is seeking a Customer Service Representative to work onsite in Las Vegas, NV. You will handle a wide range of customer inquiries, verify orders, assist with billing, and guide customers through product and service information. The role includes training new hires and maintaining accurate customer records.

Eligible for bonus, with a comprehensive benefits package and opportunities to advance within a global information solutions company.