Onsite Customer Support Specialist

careersus-teleperformance; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA

Retailer discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist to work on-site in Port St. Lucie, Florida. You will be the primary contact for clients, handling inquiries via phone, email, chat, and social media to deliver a positive customer experience.

Ideal candidates have at least 1 year of customer service experience and can type 25 wpm. The role emphasizes professional communication, problem resolution, and occasional payments processing in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Able to type at least 25 words per minute.
• Comfortable with Windows-based systems.

Responsibilities

• Handle customer inquiries via phone, email, chat, and social media to resolve issues.
• Escalate interactions when necessary and appropriate.
• De-escalate tense situations and provide calm, professional support.
• Assist with processing payments as needed.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues and suggest improvements.
• Upsell opportunities when appropriate.

Skills

Customer service

Education

High School Diploma

Tools

Windows OS

Job description

Teleperformance USA is seeking a Customer Support Specialist to work on-site in Port St. Lucie, Florida. You will be the primary contact for clients, handling inquiries via phone, email, chat, and social media to deliver a positive customer experience.

Ideal candidates have at least 1 year of customer service experience and can type 25 wpm. The role emphasizes professional communication, problem resolution, and occasional payments processing in a fast-paced environment.