On-Site Pre-Licensed Customer Support Specialist

careersus-teleperformance; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Teleperformance in Port St. Lucie, FL is seeking a Pre-Licensed Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence.

You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced setting. This role emphasizes service delivery, confidentiality with customer information, and proactive issue resolution.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Skills

Customer service

Typing speed

Windows proficiency

Communication

Organization

Education

High School Diploma

College degree preferred

Tools

Windows

Job description

Teleperformance in Port St. Lucie, FL is seeking a Pre-Licensed Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence.

You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced setting. This role emphasizes service delivery, confidentiality with customer information, and proactive issue resolution.