Onsite Customer Support Specialist

Employnet Workforce Management; Concord (NH); On-site; USD 21,000 - 29,000; Full time

Job summary

Employnet Workforce Management is hiring a Customer Service Representative for a fully onsite role in Concord, NH. The CSR serves as the primary contact for customers in a high-volume call center, delivering service and recording interactions.

You will process payments and refunds, answer inquiries, troubleshoot issues, and provide clear information on products, while maintaining data integrity in the CRM system. A high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience in call center or high-volume setting preferred.
• Proficiency with computer systems and data entry; CRM experience is a plus.

Responsibilities

• Respond to incoming customer calls promptly and courteously.
• Process payments and refunds accurately.
• Document customer interactions and transactions in the system to maintain data integrity.
• Address questions, troubleshoot issues, and escalate complex cases as needed.
• Provide clear information about products, services, and related programs.
• Meet KPIs such as call handling time and first-call resolution.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

CRM system

Job description

Employnet Workforce Management is hiring a Customer Service Representative for a fully onsite role in Concord, NH. The CSR serves as the primary contact for customers in a high-volume call center, delivering service and recording interactions.

You will process payments and refunds, answer inquiries, troubleshoot issues, and provide clear information on products, while maintaining data integrity in the CRM system. A high school diploma is required.