Onsite Customer Support & Logistics Coordinator

Republic Services; Livonia (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Retirement plan with company match

Employee Stock Purchase Plan

PTO

Disability & life insurance

Job summary

Republic Services in Livonia, MI is seeking a Customer Support Specialist to deliver exceptional service to clients and coordinate waste treatment and disposal logistics. You will interface with Sales, Operations, and Customer Support Management and help with data entry, forms, and reports.

The role requires handling inquiries, processing orders, preparing shipping documents, and resolving billing issues while ensuring compliance with applicable regulations.

Qualifications

• Commitment to customer service and the ability to actively listen to customers.
• Experience addressing customer needs in a fast-paced environment.
• Familiarity with government regulations and documentation handling.

Responsibilities

• Provide outstanding service to internal and external clients via phone, email, or in person.
• Handle inquiries, process orders, troubleshoot issues, and prepare correspondence.
• Prepare shipping documents and manifests with correct DOT descriptions.
• Investigate billing discrepancies and manage invoicing and collections.
• Coordinate trucking logistics and pricing for waste disposal.
• Support Sales, Operations, and Customer Support Management as the primary contact.

Skills

RCRA knowledge

Basic accounting

Data pattern analysis

Team collaboration

Microsoft Office

DocuSign

PDF writer

Regulatory interpretation

Education

High school diploma

Tools

DocuSign

Job description

Republic Services in Livonia, MI is seeking a Customer Support Specialist to deliver exceptional service to clients and coordinate waste treatment and disposal logistics. You will interface with Sales, Operations, and Customer Support Management and help with data entry, forms, and reports.

The role requires handling inquiries, processing orders, preparing shipping documents, and resolving billing issues while ensuring compliance with applicable regulations.