Route & Driver Support Specialist

PRIORITY WASTE RESOURCES LLC; Clinton Charter Township (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

PRIORITY WASTE RESOURCES LLC in Clinton Township, MI seeks a Logistics Driver Coordinator to facilitate waste cycle operations and serve as a liaison between customers and drivers. You will monitor technology and communicate via phone, Teams chat, or video to ensure efficient service for residential and commercial customers.

The role requires strong communication, organizational skills, and experience with ERP systems, with duties spanning route planning, driver support, issue resolution, and

Qualifications

• Strong communication and organizational abilities.
• Ability to work 8AM until route completion and on additional Saturdays.
• Excellent interpersonal and relationship-building skills.
• Knowledge of laws, regulations, and ISO requirements as they apply to logistics.
• Strong decision-making and problem-solving skills.
• Proficient computer skills, including working knowledge of ERP systems.
• Commitment to a culture of “Do It Safe, Do It Right the First Time.”
• Ability to work with minimal supervision.

Responsibilities

• Compile carrier and route assignments.
• Provide support for drivers and customers throughout the day.
• Respond to and resolve complaints and problems.
• Interact with employees and external customers via phone, Microsoft Teams chat, and video.
• Collaborate with logistics, customer service, quality, and other internal teams involved in the waste removal cycle.
• Track, trace, and update the status of daily waste removal routes.
• Participate in continuous improvement training and assist in training drivers on new procedures.
• Remotely monitor waste storage areas, documentation, equipment, and procedures from the corporate office in Clinton Township, MI.

Skills

Communication

Organization

Problem solving

Decision making

ERP systems

Computer literacy

Tools

ERP systems

Microsoft Teams

Job description

PRIORITY WASTE RESOURCES LLC in Clinton Township, MI seeks a Logistics Driver Coordinator to facilitate waste cycle operations and serve as a liaison between customers and drivers. You will monitor technology and communicate via phone, Teams chat, or video to ensure efficient service for residential and commercial customers.

The role requires strong communication, organizational skills, and experience with ERP systems, with duties spanning route planning, driver support, issue resolution, and