Customer Support Coordinator- Haz Waste

Republic Services; Livonia (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Retirement plan with company match

Employee Stock Purchase Plan

PTO

Disability & life insurance

Job summary

Republic Services in Livonia, MI is seeking a Customer Support Specialist to deliver exceptional service to clients and coordinate waste treatment and disposal logistics. You will interface with Sales, Operations, and Customer Support Management and help with data entry, forms, and reports.

The role requires handling inquiries, processing orders, preparing shipping documents, and resolving billing issues while ensuring compliance with applicable regulations.

Qualifications

• Commitment to customer service and the ability to actively listen to customers.
• Experience addressing customer needs in a fast-paced environment.
• Familiarity with government regulations and documentation handling.

Responsibilities

• Provide outstanding service to internal and external clients via phone, email, or in person.
• Handle inquiries, process orders, troubleshoot issues, and prepare correspondence.
• Prepare shipping documents and manifests with correct DOT descriptions.
• Investigate billing discrepancies and manage invoicing and collections.
• Coordinate trucking logistics and pricing for waste disposal.
• Support Sales, Operations, and Customer Support Management as the primary contact.

Skills

RCRA knowledge

Basic accounting

Data pattern analysis

Team collaboration

Microsoft Office

DocuSign

PDF writer

Regulatory interpretation

Education

High school diploma

Tools

DocuSign

Job description

POSITION SUMMARY:

The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. This position will also be the point of contact for Sales, Operations, and Customer Support Management and will coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports.

PRINCIPAL RESPONSIBILITIES:

Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance. Facilitates communication channels to address customer queries effectively. Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation. Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner. Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments. Serve as the initial point of contact for Sales, Operations, and Customer Support Management. Investigate billing discrepancies, process adjustments, and manage invoicing and collections. Provides quotes and schedules and organizes trucking for efficient waste transportation logistics. Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.

KNOWLEDGE SKILLS AND ABILITIES:

Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations. Knowledge of basic accounting processes Ability to identify trends and data patterns Ability to work within a team environment and handle multiple assignments simultaneously Proficient with Microsoft Office, DocuSign, and PDF writer. Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries.

QUALIFICATIONS:

Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.

MINIMUM QUALIFICATIONS:

2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field. High School diploma or GED.

LOCATION & SCHEDULE:

Location: Livonia, MI (100% onsite) Schedule: Monday-Friday, 8:00 AM-5:00 PM local time

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

RECENT RECOGNITION

Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Best-In-Class Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global Why Work With Us Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day. Are you in? Keep reading to learn more about the position we’re hiring for.