Onsite Customer Support Engineer - Quality Containment

HireTalent - Staffing & Recruiting Firm; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

HireTalent - Staffing & Recruiting Firm is seeking an experienced Customer Support Engineer (CSE) to serve as the primary liaison between a customer plant and the manufacturing facility. This fully onsite role plays a critical part in quality support and customer relationship management.

The ideal candidate should have 6-10 years of relevant experience and strong technical expertise. Responsibilities include managing non-conformances, data accuracy, and building customer relationships.

Qualifications

• 6–10+ years of related experience in manufacturing, quality, customer engineering, or technical support roles.
• Ability to work independently in an onsite customer environment.
• Experience performing non-conformance analysis and containment activities.

Responsibilities

• Act as the primary communication link between the customer plant and the manufacturing facility.
• Re-verify parts within internal computer systems and ensure data accuracy.
• Provide technical support and system understanding to internal and customer teams.

Skills

Technical expertise

Strong communication skills

Customer-focused mindset

Strong organizational skills

Analytical and problem-solving abilities

Tools

Excel

Word

Job description

HireTalent - Staffing & Recruiting Firm is seeking an experienced Customer Support Engineer (CSE) to serve as the primary liaison between a customer plant and the manufacturing facility. This fully onsite role plays a critical part in quality support and customer relationship management.

The ideal candidate should have 6-10 years of relevant experience and strong technical expertise. Responsibilities include managing non-conformances, data accuracy, and building customer relationships.