Customer Support Engineer

Talentify; Arlington (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Short-term disability

AD&D

Job summary

RGBSI's Zobility division seeks a technically adept professional to act as the link between a customer plant and the client, ensuring accurate data handling and prompt containment of non-conformances. You will verify parts in the system, communicate with stakeholders, and provide essential technical support from the customer facility.

The role requires an engineering education, proficiency with Excel, Word, and email, and strong organizational and interpersonal skills to interface with customers

Qualifications

• College degree with a major in Engineering.
• Training in computer applications.

Responsibilities

• Perform a good first level analysis of non-conformances.
• Verify all suspect product and maintain product test equipment.
• Be the communication link between Customer Plant and Client.
• Expedite non-confirming material back to Client same day.
• Input data into Incident Reporting System (IRS).
• Provide technical support and system understanding.
• Write a weekly trip report.
• Develop customer relationships in the plant to improve the product and maintain or increase the business.

Skills

Engineering experience

Strong communication

Customer interfacing

Microsoft Excel

Education

Engineering degree

Computer applications training

Job description

Job Description:

• The successful candidate will serve as the link between the plant and the manufacturing facility.
• The candidate will also be required to re-verify parts within the computer system.
• Candidate should be computer literate and familiar with Excel, Word, and email.
• This person should be highly organized and have superior communication skills as he/she will interface with customers.

Responsibilities:

• Perform a good first level analysis of non-conformances.
• Verify all suspect product and maintain product test equipment.
• Be the communication link between Customer Plant and Client.
• CSE will reside at customer facility.
• Expedite non-confirming material back to Client same day.
• Input data into Incident Reporting System (IRS).
• Provide technical support and system understanding.
• Conduct/coordinate initial 24 hour containment.
• Where required, coordinate additional containment.
• Be an integral part of the response teams.
• Write a weekly trip report.
• Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
• Provide/coordinate special event activity.
• Develop customer relationships in the plant to improve the product and maintain or increase the business.

Requirements:

• 6-10 years of related work experience.
• 10+ years of related work experience.

Education:

• College degree with a major in Engineering.
• Training in computer applications.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.