Quality Engineer

EPITEC; Troy (MI); On-site; USD 48,216 - 56,481; Full time

Benefits offered by this job

Benefits

Job summary

EPITEC is seeking a Quality Engineer in Dearborn, MI, to serve as the primary liaison between the customer plant and manufacturing facility. This role ensures effective communication and supports quality containment activities to maintain customer satisfaction and product quality.

The ideal candidate will have a Bachelor’s degree in Engineering and 6–10+ years of related experience in manufacturing or quality engineering. Strong computer skills and proficiency in data systems are essential for success in this on-site position.

Qualifications

• 6–10+ years of experience in manufacturing, quality, or customer-facing engineering roles.
• Proficiency in Excel, Word, and email systems.
• Experience working with data systems and reporting tools.

Responsibilities

• Act as the communication link between the customer plant and manufacturing facility.
• Perform first-level analysis of non-conformances and support issue resolution efforts.
• Monitor and negotiate Return Parts Per Million (PPM) metrics with customers.

Skills

Strong computer skills

Data analysis

Customer relationship management

Education

Bachelor’s degree in Engineering

Tools

Excel

Word

Job description

Quality Engineer

Dearborn, MI (ONSITE) | $35-41/HR | Benefits | W2 CONTRACT ONLY

Serve as the primary liaison between the customer plant and the manufacturing facility. This role is responsible for ensuring effective communication, supporting quality containment activities, and facilitating issue resolution related to product non-conformance. The position is based on-site at the customer facility and plays a key role in maintaining customer satisfaction and product quality.

Key Responsibilities

• Act as the communication link between the customer plant and manufacturing facility
• Re-verify parts within internal computer systems for accuracy and compliance
• Perform first-level analysis of non-conformances and support issue resolution efforts
• Verify suspect product and maintain product test equipment
• Coordinate and execute initial 24‑hour containment actions; facilitate additional containment when required
• Expedite non‑conforming material back to the manufacturing facility on a same‑day basis
• Input and manage data within the Incident Reporting System (IRS)
• Provide technical support and system understanding to stakeholders
• Participate as an integral member of cross‑functional response teams
• Monitor and negotiate Return Parts Per Million (PPM) metrics with customers
• Develop and maintain strong customer relationships to support product improvement and business growth
• Coordinate special event activities as needed
• Prepare and deliver weekly activity/trip reports

Qualifications

• Bachelor’s degree in Engineering (required)
• 6–10+ years of related experience in manufacturing, quality, or customer‑facing engineering roles
• Strong computer skills, including proficiency in Excel, Word, and email systems
• Experience working with data systems and reporting tools