On-Site Customer Quality Support Engineer

HireTalent; Troy (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Talentify seeks a Customer Support Engineer to serve as the primary liaison between a customer manufacturing plant and internal operations. You will investigate product quality concerns, coordinate containment, support customers, and ensure timely communication among stakeholders. The role is onsite at the customer facility in Michigan and requires strong technical, organizational, and communication skills. You will build relationships to drive quality improvements and business growth.

Qualifications

• Bachelor's degree in Engineering is required.
• 6-10+ years in manufacturing, quality, or customer support engineering.
• Experience troubleshooting product quality and manufacturing issues.
• Strong customer-facing communication and relationship management skills.
• Proficient with Microsoft Excel, Word, and email applications.

Responsibilities

• Act as the main communication link between the customer plant and internal teams.
• Investigate product quality issues and perform first-level root cause analysis.
• Verify suspect parts and coordinate containment activities within 24 hours.
• Expedite return of non-conforming products and enter data in IRS.
• Provide technical support to customers and internal teams.
• Maintain and verify product testing equipment.
• Prepare weekly activity and status reports.
• Monitor customer quality metrics, including PPM performance.
• Build strong customer relationships to support quality improvements.

Skills

Customer-facing communication

Relationship-management

Root cause analysis

Multitasking

Education

Bachelor's degree in Engineering

Tools

Microsoft Excel

Microsoft Word

Email applications

Job description

Talentify seeks a Customer Support Engineer to serve as the primary liaison between a customer manufacturing plant and internal operations. You will investigate product quality concerns, coordinate containment, support customers, and ensure timely communication among stakeholders. The role is onsite at the customer facility in Michigan and requires strong technical, organizational, and communication skills. You will build relationships to drive quality improvements and business growth.