Customer Support Engineering

HireTalent - Staffing & Recruiting Firm; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

HireTalent - Staffing & Recruiting Firm is seeking an experienced Customer Support Engineer (CSE) to serve as the primary liaison between a customer plant and the manufacturing facility. This fully onsite role plays a critical part in quality support and customer relationship management.

The ideal candidate should have 6-10 years of relevant experience and strong technical expertise. Responsibilities include managing non-conformances, data accuracy, and building customer relationships.

Qualifications

• 6–10+ years of related experience in manufacturing, quality, customer engineering, or technical support roles.
• Ability to work independently in an onsite customer environment.
• Experience performing non-conformance analysis and containment activities.

Responsibilities

• Act as the primary communication link between the customer plant and the manufacturing facility.
• Re-verify parts within internal computer systems and ensure data accuracy.
• Provide technical support and system understanding to internal and customer teams.

Skills

Technical expertise

Strong communication skills

Customer-focused mindset

Strong organizational skills

Analytical and problem-solving abilities

Tools

Excel

Word

Job description

A leading manufacturing organization is seeking an experienced Customer Support Engineer (CSE) to serve as the primary liaison between a customer plant and the manufacturing facility. This role is fully onsite at the customer location and plays a critical role in quality support, issue resolution, and customer relationship management. The ideal candidate brings strong technical expertise, excellent communication skills, and a customer‑focused mindset.

Responsibilities

• Act as the primary communication link between the customer plant and the manufacturing facility
• Re-verify parts within internal computer systems and ensure data accuracy
• Perform first-level analysis of non-conformances and suspect product
• Verify suspect material and maintain product test equipment
• Expedite non-conforming material back to the manufacturing site same day
• Enter and maintain accurate records in the Incident Reporting System (IRS)
• Conduct and coordinate initial 24‑hour containment activities
• Coordinate additional containment actions when required
• Provide technical support and system understanding to internal and customer teams
• Participate as a key member of cross‑functional response teams
• Prepare and submit weekly trip/status reports
• Monitor and negotiate customer Return Parts Per Million (PPM) rates
• Coordinate special event or quality‑related activities
• Build and maintain strong customer relationships to improve product quality and support business growth
• Interface professionally with customer representatives and internal stakeholders

Required Qualifications

• 6–10+ years of related experience in manufacturing, quality, customer engineering, or technical support roles
• Strong computer skills, including proficiency with Excel, Word, and email
• Experience performing non-conformance analysis and containment activities
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to work independently in an onsite customer environment
• Strong analytical and problem‑solving abilities

Preferred Qualifications

• Experience working directly at customer manufacturing facilities
• Background in quality engineering, customer quality, or supplier quality roles
• Experience tracking and managing PPM metrics
• Familiarity with incident reporting or quality management systems