Onsite Customer Support & Data Entry Clerk II

USA InfoTech, Inc.; London, Northern (KY, KY); Hybrid; USD 49,000 - 54,000; Full time

Job summary

USA InfoTech, Inc. in London, KY is seeking a detail-oriented customer service associate to support the Center for Medicare and Medicaid.

This in-person role involves data entry, records maintenance, and outbound/inbound calls in a mailroom setting. You will follow clear guides to make simple changes to consumer records, comply with PII standards, and participate in training to maintain production and quality standards.

Qualifications

• High school diploma or equivalent plus 1 year in customer service.
• Clerical skills including data entry and typing.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to multitask across multiple software programs.
• Clear telephone communication; prior phone experience preferred.
• Able to work independently and meet deadlines.
• Maintain confidentiality and handle PII.
• Excellent written and verbal communication.

Responsibilities

• Post information to agency records and modify forms.
• Record and input information into internal databases.
• Conduct outbound and inbound telephone calls.
• Handle mailroom tasks and lift up to 50 lbs.
• Perform data entry and basic computations.
• Participate in training and pass certifications.
• Maintain production and quality standards per contract.
• Collaborate effectively in a team and adapt to change.

Skills

Customer service

Clerical skills

Data entry

Microsoft Office

Typing

Outbound calls

Telephone support

Multitasking

Written and verbal communication

PII handling

Teamwork

On-site

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Two monitors

Job description

USA InfoTech, Inc. in London, KY is seeking a detail-oriented customer service associate to support the Center for Medicare and Medicaid.

This in-person role involves data entry, records maintenance, and outbound/inbound calls in a mailroom setting. You will follow clear guides to make simple changes to consumer records, comply with PII standards, and participate in training to maintain production and quality standards.