General Clerk II

USA InfoTech, Inc.; London, Northern (KY, KY); Hybrid; USD 49,000 - 54,000; Full time

Job summary

USA InfoTech, Inc. in London, KY is seeking a detail-oriented customer service associate to support the Center for Medicare and Medicaid.

This in-person role involves data entry, records maintenance, and outbound/inbound calls in a mailroom setting. You will follow clear guides to make simple changes to consumer records, comply with PII standards, and participate in training to maintain production and quality standards.

Qualifications

• High school diploma or equivalent plus 1 year in customer service.
• Clerical skills including data entry and typing.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to multitask across multiple software programs.
• Clear telephone communication; prior phone experience preferred.
• Able to work independently and meet deadlines.
• Maintain confidentiality and handle PII.
• Excellent written and verbal communication.

Responsibilities

• Post information to agency records and modify forms.
• Record and input information into internal databases.
• Conduct outbound and inbound telephone calls.
• Handle mailroom tasks and lift up to 50 lbs.
• Perform data entry and basic computations.
• Participate in training and pass certifications.
• Maintain production and quality standards per contract.
• Collaborate effectively in a team and adapt to change.

Skills

Customer service

Clerical skills

Data entry

Microsoft Office

Typing

Outbound calls

Telephone support

Multitasking

Written and verbal communication

PII handling

Teamwork

On-site

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Two monitors

Job description

2:45 pm-11:15 pm ET (8-hour shift/5 days a week)

Work Location : London, KY. In person

Do you enjoy providing customer support to people in need? If so, USA InfoTech has an excellent opportunity for you!

You will have the opportunity to support the Center for Medicare and Medicaid. You will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our London, KY location.

Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care!

***Military Veterans and spouses are encouraged to apply***

In this role, you will:

• Working at the Mailroom facility in London, KY
• Post information to agency records and modify forms or records.
• Record and input information into the internal database records.
• Conduct outbound telephone calls.
• Receives inbound telephone calls.
• Lifting trays (about 50lbs) of mail to distribute to workstations. Picking up and distributing completed work to Scan stations.
• Perform data entry, retrieval, and arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through the company's Learning Management System and pass certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual recertifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated with the task following work instructions as outlined by the line of business and escal...
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Additional duties as assigned.

Required Skills:

• High school diploma or equivalent, and one year of work experience in a customer service capacity.
• Demonstrate clerical skills including data entry, typing and outbound telephone calls.
• Computer skills in Microsoft Office Suite (Excel, Word, PowerPoint and Outlook)
• Demonstrate ability to multitask using two computer screens and navigating between multiple software programs.
• Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired.
• Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines.
• Demonstrate ability to communicate effectively both orally and in written communication.
• Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.
• Demonstrate ability to prepare and maintain detailed records, files, and reports.
• Demonstrate ability to type accurately at a speed consistent with work requirements.
• Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.
• Demonstrate ability to work effectively and professionally with agency personnel.

Additional Requirements:

• You must be able to commute to the office in London, KY, and be able to work onsite as directed.
• Candidates must live and work in the following Kentucky counties: Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, Whitley.
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States 3 out of the past 5 years.
• Candidates must be living in a HubZone

Disclaimer: USA InfoTech is an Affierative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

If reasonable accommodation is needed, please contact inform your recruitment representative. USA InfoTech is committed to the full inclusion of all qualified individuals. As part of this commitment, USA InfoTech will ensure that persons with disabilities are provided reasonable accommodations.

Job Type: Full-time

Pay: $19.49/hour + H&W $4.93/hour (Total of $24.42/hour)

• 1 year

Shift:

• Day/Evening shift

Work setting:

• In-person
• Office

USA InfoTech is an Affierative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.