Data Entry & Customer Support Specialist

Ampcus Inc; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Ampcus Inc. in Jackson, MS is seeking a Data Entry Clerk III to join our team. You will handle inbound and outbound calls, document interactions in the CMS, and help resolve customer issues in a fast-paced environment.

This onsite, full-time role emphasizes accuracy, attention to detail, and the ability to meet daily metrics. Prior call center experience is preferred but not required, with training provided to ensure compliance and service quality.

Qualifications

• Strong verbal communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Excellent problem-solving and multitasking skills.

Responsibilities

• Answer inbound customer calls to provide support, resolve issues, and respond to inquiries.
• Make outbound calls to follow up on customer requests, provide updates, and conduct service outreach.
• Identify customer needs and provide appropriate solutions.
• Document all interactions clearly and accurately in the customer management system.
• Meet or exceed performance metrics including call quality, call volume, response time, and customer satisfaction.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Adhere to all compliance, privacy, and security standards.

Skills

Verbal communication

Active listening

Problem-solving

Multitasking

Attention to detail

Call center experience

Tools

Call center software

CMS systems

Job description

Ampcus Inc. in Jackson, MS is seeking a Data Entry Clerk III to join our team. You will handle inbound and outbound calls, document interactions in the CMS, and help resolve customer issues in a fast-paced environment.

This onsite, full-time role emphasizes accuracy, attention to detail, and the ability to meet daily metrics. Prior call center experience is preferred but not required, with training provided to ensure compliance and service quality.