Onsite Customer Success Specialist: Order & Support Pro

Delaney Hardware; Sugar Hill (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

Delaney Hardware in Sugar Hill, GA is seeking an enthusiastic Customer Success Specialist to join our onsite team. You will handle order entry, sales support, and problem resolution to ensure total customer satisfaction.

This role requires solid communication, attention to detail, and ability to manage purchase orders from entry to delivery. You'll work with CRM tools and NetSuite, supporting the Sales Team and maintaining strong customer relationships.

Qualifications

• High school diploma or equivalent required.
• Experience in Call Center/Data entry preferred.
• Proficiency with Microsoft Office applications and CRM software.

Responsibilities

• Provide excellent customer support by phone and email.
• Enter orders accurately and track delivery timelines.
• Resolve issues promptly to maintain customer satisfaction.
• Collaborate with Sales to generate leads and support proposals.
• Maintain CRM records and documentation for orders and inquiries.

Skills

Excel

Word

Outlook

CRM software

Education

High school diploma or equivalent

Tools

CRM software

NetSuite

Job description

Delaney Hardware in Sugar Hill, GA is seeking an enthusiastic Customer Success Specialist to join our onsite team. You will handle order entry, sales support, and problem resolution to ensure total customer satisfaction.

This role requires solid communication, attention to detail, and ability to manage purchase orders from entry to delivery. You'll work with CRM tools and NetSuite, supporting the Sales Team and maintaining strong customer relationships.