Customer Service Representative

Medical Components, Inc.; Harleysville (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Medical Components, Inc. in Harleysville, PA is seeking a Customer Service Representative to provide professional support to customers and sales reps via phone, email, and other channels.

This onsite role requires attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced environment. You will handle data entry, order management, respond to inquiries, troubleshoot issues, and collaborate with internal teams to ensure customer satisfaction.

Qualifications

• Requires high school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
• Data entry, order management, respond to customer inquiries with accuracy and professionalism.
• Troubleshoot issues and identify solutions to meet customer needs.
• Account management, enter and process orders accurately and efficiently.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Escalate complex customer concerns when necessary.
• Deliver a positive customer experience during every interaction.

Skills

Communication

Customer service

Organization

Multitasking

MS Office

Education

High School Diploma or equivalent

Tools

ERP systems

CRM systems

Job description

Customer Service Representative

Location Requirement: This is an onsite position based in Harleysville, PA. To support a sustainable commute, we are currently considering applicants who reside within 30 miles of the work location.

Employment Type: Full-Time

Schedule: Monday - Friday, 8:00am - 5:00pm

Join Our Team!

Do you enjoy helping customers, solving problems, and making a positive impact every day? We're looking for a motivated and customer-focused Customer Service Representative to join our growing team.

What You'll Do

• Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
• Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism.
• Troubleshoot issues and identify appropriate solutions to meet customer needs.
• Account management, enter and process orders accurately and efficiently.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Escalate complex customer concerns when necessary.
• Deliver a positive customer experience during every interaction.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Previous customer service, customer support, order entry, or account management experience.
• Experience in a manufacturing, medical device, healthcare, or distribution environment.
• Experience working with ERP or CRM systems.

Success in This Role

The ideal candidate is:

• Customer-focused and committed to providing outstanding service.
• A strong communicator who builds positives relationships.
• Detail-oriented and organized.
• A proactive problem solver.
• A reliable team player with a positive attitude.

Why Join Us?

At Medical Components, you'll join a team dedicated to delivering quality products and exceptional customer experiences. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful contribution to our customers and organization.