Customer Support Specialist: Fast-Paced, Problem-Solving

Resonant Clinical Solutions; United States; Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Resonant Clinical Solutions is seeking a Customer Support Specialist to deliver exceptional service to our healthcare clients. You will handle inquiries by phone, email, and chat, document issues in the CRM, and collaborate with Sales, Logistics, and Technical Support to resolve problems.

Responsibilities include processing orders, returns, and exchanges, providing clear guidance, and identifying recurring issues for improvement.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team in a fast-paced environment.
• Experience with order processing and logistics is a plus.
• Bilingual English/Spanish is an advantage.

Responsabilités

• Respond promptly to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to escalate and resolve complex customer problems.
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Provide clear and concise instructions and solutions to customers, ensuring understanding.
• Identify and escalate recurring customer issues or trends to management for process improvement.
• Maintain a high level of product knowledge and stay updated on new offerings and services.
• Contribute to the development and improvement of customer support resources and FAQs.
• Adhere to all company policies and procedures, including data privacy and confidentiality.

Connaissances

Communication skills

Problem solving

Attention to detail

Teamwork

Empathy

Formation

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Outils

Salesforce CRM

Microsoft Office

Description du poste

Resonant Clinical Solutions is seeking a Customer Support Specialist to deliver exceptional service to our healthcare clients. You will handle inquiries by phone, email, and chat, document issues in the CRM, and collaborate with Sales, Logistics, and Technical Support to resolve problems.

Responsibilities include processing orders, returns, and exchanges, providing clear guidance, and identifying recurring issues for improvement.