Onsite Customer Success & Operations Liaison

Airborne Maintenance & Engineering Services; Wilmington (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Airborne Maintenance & Engineering Services in Ohio is seeking a proactive customer liaison to coordinate between operations teams, project managers, and on-site customers to ensure service needs are met. You will manage communications, maintain relationships, and support invoicing while traveling to customer sites as required.

The role requires strong organizational and presentation skills, proficiency with MS Office, and the ability to multitask in a dynamic environment, both independently and

Qualifications

• Strong customer service and relationship management skills.
• Excellent organizational, oral, written, and presentation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, work independently and collaboratively, and produce accurate, complete work.
• Proficiency in Microsoft Office applications.
• Professional appearance and attire during customer visits.
• Ability to travel for customer visits as needed.

Responsibilities

• Provide customer support to internal and external customers by coordinating with operations teams, project managers, and contracted labor vendors to ensure customer expectations are met and service needs are addressed.
• Coordinate communication between operations teams, customer project managers, and contracted labor vendors.
• Serve as the primary liaison for onsite customers, coordinating with internal workgroups to meet customer expectations.
• Manage temporary work units for onsite customer management.
• Maintain positive customer relationships and promote customer satisfaction.
• Assist with invoice preparation and reconciliation.

Skills

Customer service

Relationship management

Organizational skills

Communication

Multitasking

Problem solving

Tools

Microsoft Office

Job description

Airborne Maintenance & Engineering Services in Ohio is seeking a proactive customer liaison to coordinate between operations teams, project managers, and on-site customers to ensure service needs are met. You will manage communications, maintain relationships, and support invoicing while traveling to customer sites as required.

The role requires strong organizational and presentation skills, proficiency with MS Office, and the ability to multitask in a dynamic environment, both independently and